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Introduction

  1. The fee recovery and refund policy has been developed to provide clarity on the College’s position on the recovery of fees, the measures taken to recover fees, and the limited circumstances in which refunds of fees will be considered.
  2. When you enrol, you agree to the College’s rules and regulations. In particular, you are agreeing to:
    • Follow the Generally Practised Student Code of Conduct
    • Give us the information we need to deal with your Registration and fees
    • Pay your fees in full (as per arrangement of fee payment plan) and on time
    • Complete all parts of your coursework
    • Take responsibility for submitting assessments for your course at a reasonable date agreed by your tutor.
  3. Our agreement is with you in person and not with any third party. You must tell us if you have been excluded from the College in the past. If your exclusion was for misconduct and you don’t tell us or mislead us about the circumstances, the College reserves the right to cancel your enrolment.
  4. The information in this document is correct at the time of publishing. If there has been any change since the publishing, we will let you know when you come to enrol.
  5. Where applied, we will show the full course fee. However, we reserve the right, in exceptional circumstances, to change fees without prior notice and to amend errors.

Scope

  1. The fee recovery and refund policy applies to all fees.

Aims of the Policy

  1. To enable staff and students to understand the limited circumstances where a refund of fees paid, or cancellation of fees due will be considered.
  2. To ensure that policies in relation to fee recovery and refunds are applied consistently across the College.
  3. To provide clarity on the calculation of any refunds due.
  4. To provide clarity on College policy on the recovery of fees due.

Cancellation – Online Enrolments

  1. For enrolments that are completed on-line the distance selling regulations apply. The College complies in full with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we will provide a full refund of any fees paid if a cancellation is received within fourteen days of the initial enrolment, and before the access of Learning Management System (LMS), less payment gateway processing charges on actuals.
  2. Once the fourteen day cancellation period has elapsed the College standard refund and fee recovery policies as set out below shall apply.
  3. Please be aware that if you are on monthly or quarterly or any other instalment based fee payment plan, no refund will be provided.

Refunds

Withdrawal:

  1. Students who withdraw from a course in advance of the access ofLearning Management System (LMS) are entitled to a full refund, less an administration fee of 10% of the full course fee.
  2. All withdrawals should be notified in email to coordinator@cpse-global.com. The effective date for calculation of any refund is the date of receipt by the College.
  3. You will not normally be able to transfer your fees if you change your mind and want to switch to a different course part-way through.
  4. Please be aware that if you are on monthly or quarterly or any other instalment fee payment plan, no refund will be provided.
  5. Once the Student accesses the Learning Management System (LMS) using the login credentials and downloads or reviews either the Study Material, Library Books, Study Links, Assignment Brief documents and/or Sample Assignments, no refund will be entertained even if it is within 2 weeks of the start of the course.

Course cancellation:

  1. If the College cancels a course, or the course does not start due to a lack of support, every effort will be made to offer an alternative. If no suitable alternative is available, a full refund will be given.

Requests for credits or refunds relating to illness:

  1. If a student becomes ill during the period of a course they may apply for a refund if the condition is permanent and prevents them from continuing. If the condition is temporary then they may apply for course freeze at a later date (course freeze are valid for 1 year). The refund will be calculated on a pro-rata basis of the course completed. Medical evidence will be required in the form of a doctor’s note or equivalent.
  2. The college is unable to make refunds for absence due to changes in work commitments, personal or financial circumstances or any other reasons for not being able to attend the course. Any outstanding fees in these circumstances will remain payable.
  3. Requests for refunds relating to withdrawal at College discretion: Where failure by a student to adhere to College policies (e.g. attendance, behaviour, health and safety, discipline) results in the withdrawal of a student by the College, no refund will be given and any fees outstanding in these circumstances remain payable.

Requests for refunds due to quality issues:

  1. If a student is dissatisfied with the course and the tutor cannot resolve the issues then a complaint should be submitted, in accordance with the College Complaints Policy (available on the College website policies). The College must be given an opportunity to address any issues that have arisen, however a refund will be issued if considered appropriate and at the sole discretion of the College.

Recovery of Fees

  1. The recovery of fees is fundamental in ensuring the future viability of the College, and course provision. As such the College will take all reasonable measures to recover all outstanding fees due.
  2. In the event that fees are not paid within agreed timescales or instalment plans, the College will first send a written reminder. Students in financial difficulty should contact the College Finance Team and Advice Centre at the earliest opportunity to make arrangements.
  3. The College reserves the right make use of debt recovery specialists to support the recovery of outstanding fees, and to include the reasonable costs of recovery as part of the overall debt.
  4. Where necessary the College will undertake recovery procedures through the civil courts.
  5. The College keeps your personal information securely and abides by the Data Protection Act. We do not pass on individual student details unless required by law to do so or unless it is essential to run your course, such as dealing with fees or exam entries. The College does not sell or pass on student details to any commercial company or organisation

Late Fees

The student has to ensure that the course fee is paid on or before the due date. 

  1. In the event that the course fee instalments remains unpaid for a period of 30 days after the due date, a late fee of £100 is levied on the outstanding amount every 30 days.

Copyright

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